All orders are controlled by the Amazon Warehouse and this issue is very common. Amazon handles billing and shipping of the item. We are here to offer support for our products and customer service.

If you need help in regards to billing or package tracking, please contact Amazon Customer Support.

Please: 

1. Contact Amazon customer support here
2.
Click "An order I placed"
3. Select "Where's my stuff" in the first dropdown menu
4. Select "Tracking shows delivered but shipment not received" in the second dropdown menu:

You can also call or email Amazon in regards to the issue and they will assist in either finding your package or getting a replacement.

Please let us know if we can assist you further by contacting us at Support@tekbotic.com